RETURNS

Refunds

As many of our pieces are made to order refunds can only be given in exceptional circumstances where your item is faulty or not as described. Many of the pieces contain tailored enamel work or the use of pearls of specific colour.  Please follow the care guides on this website.  Many of our pieces are considered occasional wear and are not suited to daily wear.  No refunds will be given on suspected damage to pieces where the care guides have not been followed.

Any item eligible for return can only be granted within 30 days of receipt.

 

If you do feel that your piece is faulty or not as described then you may return it if agreed by Chris. All returns will be inspected once received and you will be notified of it's arrival back to us. Once inspected you will receive notification of either an approved refund or refusal to refund. Any refund will be returned to the same card used for purchase and will appear in your account shortly after the refund has been organised.

 

Exchanges 

Exchanges can only be made if the item received is faulty or not as described.  If you require an exchange for the same item then please contact Chris at chris@stokesengland.co.uk or call +44 (0)77252359907.  Please note that if the faulty piece is repairable then we will repair and return the same piece wherever possible.  As many pieces contain bespoke enamel the look or colour of your enamelled piece may alter during any repair or may be different if a new piece has to be created.

Returning your product

To return your piece please send it to the following address:

STOKES ENGLAND

Rosehill Workshops

13A Rose Hill

Brighton

BN2 3FA

Please return your item in it's original packaging. Shipping costs to return your item will be your own responsibility.  All shipping costs are non-refundable. If you choose to exchange your item for an in stock product then you can expect delivery to be the same length as your original purchase (5-7 working days) if you choose to have a personalised piece expect shipping times to be 4-8 weeks. Any personalised piece's are non-refundable.